Call Center/IVR QA -HOT-HOT-HOT

Hi Partner,

Please send resumes to anand@nihaki.com

 

Position : Call Center/IVR QA

Location:              Plano, TX - ANY WELLPOINT location

Length:                 6.2010

Rate:                     $50/hr

QA ARCHITECT 

Primary Skill Requirement:
Quality Assurance

Project Description:
Test Architect - Call or Contact Center technology background.
This position is responsible for development and oversight of enterprise test architecture strategies and functions ensuring the highest quality delivery of client's systems including; test strategy framework, technical test leadership, standardized test architecture(s) and associated methodologies and process architecture, test planning for strategic/complex initiatives, test automation strategy, end to end test strategy, and test environment strategy requirements.

Requirements:
- Edify IVR legacy IVR platform
- Any web based voice application using voice xml and understanding IVR technology application designs(menu, prompts, voice files, etc)
- Chordiant Desktop which will be used as the call center service rep main application that will receive the VSS calls transferred in from the telecom's call routing in the cloud
- Knowledge of CTI screen pops and utilization of IVR logic to pass data to Genesys call routing and CTI data screen pops
- Knowledge of Call Center IVR metrics and reporting logic that will be in VSS application
- Knowledge of end to end testing of front ended to backend host systems using web services or RPCs.

•Evaluates, recommends, and implements automated test tools and strategies.
•Develops, maintains, and upgrades automated test scripts and architectures for application products.
•Also writes, implements, and reports status for system test cases for testing.
•Analyzes test cases and provides regular progress reports.

Skills:
•May require a bachelor's degree in area of specialty.
•3 -6 years of experience in the field or in a related area.
•Familiar with a variety of the field's concepts, practices, and procedures.
•Excellent multitasking, leadership and managerial skills required.
•Knowledge of a variety of technologies and/or the ability to understand technology dependencies and manage technology integration required.

Please send the updated resume of the consultant along with the rate, location and contact information. Please make sure the Consultant's skills match the requirement.  After reviewing the resume I will contact you if I need more information.

Thanks,

Anand Bandarupally                                              
Nihaki Systems Inc
346 Georges Road, Suite # 1, Dayton, NJ 08810.
Direct: 732-645-1215
Phone:  732-823-6471/6472 Extn: 111
Fax :   732-438-6973
www.nihaki.com
anand@nihaki.com

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